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  Phone support

  Call Unitec Customer Support toll free at 800-365-9595. Customers on Subscription Service receive priority status for phone support.

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  Email

  Email support@unitec.com with your question or issue, please include any supporting files or documents that you feel may assist us in resolving the issue.

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  Unitec Consulting Services

  Unitec provides value added services for SolidWorks products. We ensure our customers receive maximum benefit from their software investment as quickly as possible. Certified implementation experts will advise you on "best practices" and make you self sufficient by teaching rather than doing

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  Go To Meeting

  With GoToMeeting®, you have the ability to view our to walk through solving your problem or how to do a particular task. Additionally, you can share your Desktop so we can view any problems you may be having, or to simply walk you through any particular task.

Getting Technical Support at Unitec

 

SolidWorks Subscription Service entitles you to live technical support from Unitec. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to the Solidworks development staff.

 

At Unitec, we strive to make it as easy as possible for our customers to receive technical support and answers to their questions in a timely manner. We make every effort to respond as quickly as possible so you can continue doing what you need to do. Support is available for all of our customers, whether they are installing a new software license or need an answer for technical applications.

 

Unitec provides options for getting the support you need:

Web:

Please use this link to enter your support request or question directly into our Support System. Your request is forwarded to all Applications Engineers immediately and will most likely get you the fastest response. Please fill out the form completely giving us as much information as possible to allow us to better understand your request.

Phone:

Feel free to contact any of our support people directly by callings us via our toll free (800.365.9595) or direct line (860.704.6190).

Email

You may send an email to our Support System by using this email link. support@unitec.com

 

Our customers with support contracts will always receive priority status.

If you are a customer and you are no longer on Subscription Service, please contact your Account Manager today to renew Subscription Services.